Highlands Arrivals Pty Ltd, ABN 86 632 316 548, (Highlands Arrivals) understands that privacy is important to you.
Highlands Arrivals is subject to the requirements collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (the Privacy Act) which governs how private sector organisations handle personal information.
Our Privacy Policy is designed protect clients personal information. The policy below outlines how Highlands Arrivals collects, stores, uses, protects and manages information provided by clients.
In order for Highlands Arrivals to assist you in purchasing a property, we will need to obtain personal information.
This Agency will not disclose any personal information, unless:
- It is to be used to assist in the search and negotiation of a property that fits your requirements; or
- It is to be used to market the Agency with your consent; or
- Such information as required by law to be disclosed
You may access this Agency’s file relating to your brief, at any time. This shall be done by contacting the Licensee-In-Charge of the Agency. You also have the right to correct any information that may be inaccurate, incomplete, or out-of-date.
What personal information does Highlands Arrivals collect?
Personal information means any information that can identify you.
Highlands Arrivals may obtain personal information in order to provide you with our services or manage our relationship with you.
If you acquire services from Highlands Arrivals, we will need to do an ID checklist and sight identification.
How is personal information collected and stored?
This will depend on how you interact with us or the services you request from us.
We may collect personal information about you from an application form or verbally from a personal consultation either on the phone or in person.
Highlands Arrivals takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure.
How is personal information used?
Highlands Arrivals policy is to use personal information only for the main business purposes for which it was collected.
The personal information collected from you by Highlands Arrivals may be used to:
- Provide you with our services or with other information you have requested; or
- Manage our relationship with you
If at any time you no longer wish to be notified about relevant information please let us know.
Will personal information be given to anyone else?
Our policy is designed to maintain the confidentiality of all personal information held by Highlands Arrivals and prevent its misuse.
Highlands Arrivals does not sell, rent or trade personal information to, or with, third parties.
In some circumstances, however, personal information may be disclosed outside Highlands Arrivals. For example:
- For legal reasons, disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers
- In some circumstances, personal information is disclosed to third parties where this is related to the supply of our services.
- If Highlands Arrivals makes disclosures of this kind, you will be advised of these disclosures at the time you request Highlands Arrivals to supply you with our services.
How can you access and correct your personal information?
Under the Privacy Act, you have a right to seek access to information which we hold about you, although there are some exceptions to this. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. Highlands Arrivals policy is to consider any requests for access or correction in a timely way.
To provide you with access to your personal information, Highlands Arrivals would ordinarily provide you with a print-out of the relevant personal information from our current databases, or with photocopies of records which are held only on current paper files.
Questions?
If you have any questions about this privacy policy please contact Highlands Arrivals:
Telephone: (+ 61 ) 0414 679 259Facsimile: (+ 61 2) 9975 7944
E-mail:
This privacy policy may change from time to time.
Last updated: August 2023
